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GIGABYTE AORUS WARRANTY
TERMS AND CONDITIONS
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With your purchase and registration of GIGABYTE AORUS products (limited to products listed in GIGABYTE website: https://www.aorus.com / https://www.gigabyte.com/. Regional differences may apply), GIGA-BYTE Technology Co., Ltd. (“GIGABYTE”) will expressly warrant the GIGABYTE AORUS products (the “Product”) to be free from defects in workmanship and materials for defined period from the date of purchase (see product specific warranty period information below), provided the Product has been offered, imported, and sold by GIGABYTE through its authorized resellers, retailers, and distributors (“Suppliers”).
If the Product fails during normal and proper use within the warranty period, GIGABYTE will, at its discretion, repair or replace the defective parts within the Product, or the Product itself, with functionally equivalent components as originally supplied, or upgrade, during the warranty period defined for the model, using new or refurbished parts or units. Localized components (e.g. Korean keyboard, etc.) serviced outside the country of localization, will be serviced with components conforming to the country of service. For example, if your unit was purchased with a US keyboard, and you travel to China where your keyboard requires service, your US keyboard will be replaced with a Chinese keyboard.
GIGABYTE reserves the right to use materials or products that are new or refurbished and equivalent to new in performance and reliability. Repair or replacement is subject to the original configuration. Ownership of materials used for repair is surrendered to the consumer and ownership of the replaced materials is surrendered to GIGABYTE. Repaired or replaced items are warranted for the longer of the balance of the original product warranty period or ninety (90) calendar days from the date of service completion.
Please note that the warranty term and warranty periods will vary by specific product and may differ from one region to another, please inquire with the original shops or our local offices. If you would like to verify the warranty term of the product bought, please kindly contact our local offices. Our service contact information can be found on the web at https://www.gigabyte.com/Support/Warranty
Product Warranty period Key Warranty Conditions Motherboards 3 years limited local warranty. Regional differences may apply. Please contact the location where the original order was placed. VGA Cards 3 years limited local warranty. Regional differences may apply. Please contact the location where the original order was placed. Notebook Notebook Unit warranty a) GIGABYTE AORUS Notebook is covered 1 or 2 years warranty from the date of purchase. AC Adapter, free keyboard, and Docking are also covered complying with the same warranty period of Notebook.
If you purchase accessories alone, the warranty period follows the warranty itself.b) Gifts such as mouse and bag are not covered by warranty. Only DOA request of the Product(s) needs to be within 7 days of purchase.
Warranty of GIGABYTE Notebook and AC Adapter is confirmed by the sticker on Notebook from the date of purchase. For example, 1 year means 1-year warranty from the date of purchase. 2 years means 2 years warranty from the date of purchase. AORUS Notebook and AC Adapter are covered two years warranty from the date of purchase.
For the warranty period to start from the date of purchase, users will have to register the product online by filling in the online registration form. We will not provide global warranty if users do not register the product online completely. When a repair request is made after the product has been registered, users will have to provide proof of purchase, which could be an invoice, stamped warranty card or delivery receipt to show the actual purchase date which would be the start date of the warranty. If no proof is shown or the product has not been registered, then the GIGABYTE/AORUS date of manufacture will become the effective start date for the warranty period.Battery The battery is covered 1 year warranty from the date of purchase. The software, carry bag and other accessories that may be bundled are not covered by this warranty.
Notice: If you have charged or discharged the battery so many times, the battery may lose its’ maximum capacity, leading to shorter battery life. This is normal phenomena not covered by 1 year warranty.Peripheral Keyboard 2 years Limited Local Warranty. Please return all components for warranty service Mouse 2 years Limited Local Warranty. Please return all components for warranty service Headset 2 years Limited Local Warranty. Please return all components for warranty service Mouse Pad DOA request of the Product(s) needs to be within 7 days of purchase. Gaming Chair Steel frame: 3 years
Accessories: 1 yearFor PC Components Memory GIGABYTE AORUS RGB Memory 3200MHz is covered by lifetime warranty.**
GIGABYTE AORUS RGB Infused Demo Module (GC-RGB Module) is DOA replacement only.
DOA request of the Product(s) needs to be within 7 days of purchase.GIGABYTE supports a lifetime warranty** service for memory modules. The lifetime of product means the product is officially manufactured and supplied on the market until the termination of production, maintenance, troubleshooting or other support.
**For more details, please refer to the information down below.PSU 10 years: GP-AP850GM, GP-AP750GM
5 years: GP-XP1200M, GP-G750H, GP-B700H
3years: GP-P650B, GP-PB500, GP-PW4003 or 5 or 10 years depending on the products PC Case AC300 series: 2 years
XC700W: 1 yearCPU Cooler 2 years
(PCB, LED, Fans only)
**Our Lifetime Warranty does not apply to defects caused by normal use and tear, damage caused by accidents, abusive use, negligence, fire, liquid contact or other external cause, damage which is the consequence of failing to comply with the user manual, damage caused by use with another product, damage caused by service by anyone who is not authorized by us, or if the product is stolen or if any label or identification number has been removed from the product or has been changed.
Once the products are announced EOL, lifetime warranty service will not be provided. This decision can be based on a number of factors which include but are not limited to the availability of certain manufacturing components needed to continue production, a third-party manufacturer’s product discontinuation or the introduction of a newer product with more advanced features and functionality. For a product declared EOL, confirmed by GIGABYTE, we will replace with a similar or equivalent product. GIGABYTE reserves the right to modify or terminate the site and/or any of its interactive components at any time and in any manner.
If the alternative is provided by us with the confirmation of replacement, it will be available for lifetime warranty service as well. The equivalent product here means the products with the same fulfilling functions. For example, if DDR4 3200MHz 2*8GB RGB Memory declared EOL, it will be replaced with other models which are DDR4/3200MHz/2*8GB RGB memory.
Product specifications and product appearance may differ from country to country. We recommend that you check with your local dealers for the specifications and appearance of the products available in your country. Colors of products may not be perfectly accurate due to variations caused by photographic variables and monitor settings so it may vary from images shown on this site. Although we endeavor to present the most accurate and comprehensive information at the time of publication, we reserve the right to make changes without prior notice.
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Coverage and Limitations of the Program
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GIGABYTE will not be responsible for any failure to perform due to causes beyond its control, including but not limited to, flood, fire, typhoon, submersion, earthquakes, liquid spill, neglect, misuse, abuse, acts of any government, explosions, accidents, wars, rebellions, insurrections, sabotage, epidemics, labor disputes, labor strike, or any agency thereof (including denials or onerous restrictions on required export licenses), customer induced damage and any other force majeure event.
Repair is subject to GIGABYTE or GIGABYTE authorized service center’s ability to replicate the fault and materials availability. Intermittent faults that happen sporadically must be replicated to confirm that the fault is related to the product and warranted by the Program.There are technical limitations on some of the devices applied to the Product. These limitations are common or are defined standards within the Information Technology industry and are not related or specific to GIGABYTE AORUS Products. GIGABYTE will not be responsible for failure and defect in the Product which may not be repaired by utilizing the then current technology commonly used by the Information Technology industry.
GIGABYTE shall not be responsible for any lost or damaged data, software or other materials stored or preserved on the Product. GIGABYTE strongly recommends that customer maintain a complete data backup and disaster recovery plan.
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Disclaimers
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1. General
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a) The failure caused by improper installation, operation, cleaning or maintenance, accidental and physical damage, misuse, abuse, or other modification, remedy taken by GIGABYTE or service centers not authorized by GIGABYTE.
b) The product Serial Number has been damaged, altered, defaced, or removed.
c) Damage caused by illegal/illegitimate software or virus.
d) There is damage caused by accident, natural disaster, intentional or accidental misuse, abuse, neglect or improper maintenance, or use under abnormal conditions.
e) Extreme environment factors including extreme temperature or humidity, extreme physical stress or electrical interference, fluctuation or surges of electrical power, lightning, static electricity etc.
f) Damage caused by not using the provided manufacturers AC adapter and battery; Damage from use of materials, equipment not manufactured by GIGABYTE or not found in Qualified Vendor List(QVL) on GIGABYTE / AORUS website.
g) Rectification of software faults or updating BIOS is not covered by warranty.
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2. Website
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a) GIGABYTE AORUS seeks to provide accurate and timely information; nevertheless, there may be inadvertent technical or factual inaccuracies and typographical errors, for which we apologize. We reserve the right to make changes and corrections at any time.
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Limitation of Liability
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In no event shall GIGABYTE AORUS or its Suppliers be liable to you or any third party for direct, indirect, consequential, special, incidental, punitive or exemplary damages, costs, expenses, or losses, including assets loss arising out of the use of the Product, including, not limited to, property damage, loss of value of the Product or any third party products that are used in or with the Product, even if when GIGABYTE AORUS has been notified or informed of the possibility of such damages.
GIGABYTE AORUS does not accept liability beyond the remedies set for herein, including but not limited to any liabilities for a product not being available for use, loss of profits, loss of business, or for lost, corrupted, or compromised data or software or the provision of services. GIGABYTE AORUS is not liable or responsible for any amount of damages above the amount you paid for the purchased Product.
GIGABYTE AORUS has no liability for any damage or destruction to consumer electronics devices or other personal property that is in or connected to the Products, including, but not limited to, laptops, tablets, smartphones or other devices, or any loss of data contained in the foregoing devices.
Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, (including negligence) or otherwise), the entire liability of GIGABYTE AORUS and any of its Suppliers shall be limited to the amount actually paid by you for the Product.
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Warranty Extension
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We provide extended warranty service for specific products which can be found on the web at https://www.gigabyte.com/Support/Warranty. THIS SERVICE CAN ONLY BE ENTERED BY PURCHASER BY REGISTRATION WITHIN 30 DAYS OF PURCHASE from us or an authorised reseller. A valid proof of purchase is required to complete the registration. Registration confirmation will be notified by email. GIGABYTE AORUS is not liable for any unsuccessful product registration due to incomplete or incorrect information input. In the event any of these warranty periods conflict, the shortest specified warranty period will apply. For more details, please check the web at https://www.gigabyte.com/Support/Warranty or contact the local office or the location where the original purchase.
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